I have worked in a convenience store in Philadelphia one day I was working as a cashier a lady came to me and put a coffee pack on the counter she said I bought it yesterday night but I picked the wrong one actually I wanted to buy the ground one I identified this was a whole bean after I arrived at my home when I tried to take the package to check the pack she yelled at me don’t touch it! Frankly I did not understand what she said because her behavior was somewhat doubtful I grabbed it I discovered it was opened already and I could guess she pretended it was unopened a normal pack of coffee is sealed perfectly by two steps which are zipper and thin wire because I had detected it was closed loosely I observed it very carefully it was opened condition already according to refund rule it is not possible to exchange in case are not allowed to exchange this one according to our store’s rule because you opened this at me again I said it already don’t touch it I did not touch it you touched it and you damaged it and you opened it.
I tried to explain the situation again however she insisted on her opinion and did not listen to me at that time her husband appeared suddenly and she asked her husband did you see he touched the pack and he damaged it how can soft grabbing damage the pack.
He did not answer he seemed to know his wife has making an unreasonable demand because she yelled at shouting pitch he tried to calm her down I was so embarrassed I felt my cheek become crimson because of agitation.
After she threw the opened pack on my desk and she grabbed a pack she wanted then she said to me thank you! And she was gone with her husband.
After she left I could not keep my work going for a while owning to vexation I stopped my job what I was doing and entered the back room to take a rest actually the faces of wife and husband were familiar to me because she used to visit our store I knew her face I believed she knew me too I could not understand how she could behave like a stranger.
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